Return Policy
*Temporary COVID-19 Return Policy*
In light of recent events and in order to maintain the health and safety of our customers and employees, we are temporarily suspending all returns and exchanges at all of our 5 locations and online orders. Thank you for your understanding!
Our Return Promise
As part of our commitment to you, VentnorBeautySupply.com purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at VentnorBeautySupply.com, you may return the item in its original packaging within 30 days of your shipment receipt date.
Please note: there are certain products that we cannot accept returns, for example:
Hair Coloring Products, Hair Extensions and Wigs. If an item is excluded from returns it will be clearly noted on the product details page.
Your satisfaction is our primary goal; please carefully review our return instructions and policy below.
Return Instructions – 4 Easy Steps to No Hassle Returns
Before shipping your return we recommend that you review our entire return policy below.
- Obtain your return merchandise authorization number (RMA#) by e-mailing returns@VentnorBeautySupplystore.com
- Include all parts, pieces, printed materials, and accessories, along with the product's original packaging.
- Include a print out of your RMA request or copy of your packing slip and RMA# with your return shipment.
- Mail your return to:
VentnorBeautySupply.com
542 Berlin Cross Keys Road
Suite# 3-329
Sicklerville, NJ 08081
Attention: Returns
Customers pay for return shipment charges. To ensure that we receive the package we recommend using a method of shipping with tracking and insurance.
Return Policy
- Obtain an RMA Number and return your product within 30 days of receipt of your order.
- Customers must obtain an RMA # and return their item(s) within 30 days of receipt of their order. Return shipments received without an RMA will not qualify for a credit.
- Returned products are subject to inspection by VentnorBeautySupply.com staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, over 50% used, or damaged. Multiple RMA requests for the same products are subject to review by VentnorBeautySupply.com. We reserve the right to deny multiple refunds on products purchased and returned more than once.
- Any tool return must contain all parts sold with the original purchase, including cords, chargers, adapters, carry case and any accessories.
- We cannot accept returns for certain products, for example:
Hair Coloring Products, Hair Extensions and Wigs. If an item is excluded from returns it will be clearly noted on the product details page. - Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
- We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
- Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact Customer Service.
- Customers pay for return shipment charges.
- Returns will be processed and approved credits issued within five business days of receipt.
- VentnorBeautySupply.com is an online retailer. Please note that we are unable to process walk-in returns.